When dialing emergency number 100 (police):
-
Operator asks for location verbally
-
Caller may not know exact address
-
Caller may panic
-
Call gets transferred between stations
-
Jurisdiction confusion delays response
This causes:
-
Delayed dispatch
-
Caller frustration
-
Reduced trust
-
Risk escalation in emergencies.
Can’t emergency response systems automatically capture and route calls based on real-time GPS location instead of manual verbal jurisdiction identification?
Geo-Automated Emergency Routing System (GAERS)
🔹 1️⃣ Automatic Location Capture
When someone calls emergency number:
System automatically captures:
-
GPS location (if smartphone)
-
Cell tower triangulation (fallback)
-
Network-based location
-
Wi-Fi positioning (if available)
Caller does NOT need to explain address first.
Operator sees:
📍 Live location pin
📍 Accuracy radius
📍 Nearest police station
📍 Estimated dispatch time
🔹 2️⃣ Intelligent Jurisdiction Routing
Backend system maps GPS coordinates to:
-
Police station boundary
-
Beat officer zone
-
Patrol unit proximity
Call is:
Automatically routed to correct control room
OR
Centralized dispatcher assigns instantly
No manual transfer required.
🔹 3️⃣ Reverse Callback System
Instead of caller being transferred:
Local police station calls back immediately.
Caller receives:
“Police Station XYZ responding to your emergency.”
This keeps system structured.
🔹 4️⃣ Silent Emergency Mode (Advanced)
If caller cannot speak (domestic violence, kidnapping risk):
-
Press 1 silently
-
System sends location
-
Minimal questions asked
-
Dispatch initiated